ETHICAL AND BEHAVIORAL PRINCIPLES


Quality, integrity and professional behavior are the cornerstones of our daily work.

In today's ever-changing world, services, products, but also the fast pace and ever-increasing need for flexibility, as well as short-termism, are constantly evolving in terms of defining workforce location and time, work environment and methods. We respond to this change with our clear ethical and behavioral principles.
In particular, our customers and employees expect from ACENTUM that our actions are based on generally accepted values. Our customers and employees trust in this, so it is particularly important that we justify this trust through our clear and reliable actions.

With the ethical and behavioral principles, we define the guidelines for our actions for ourselves and thereby fulfill the expectations of our customers, colleagues and the other involved stakeholders (such as authorities and cooperation partners). Honesty, sincerity and quality are among the most important promises made to our customers, employees and other business partners. By doing so, you can rest assured that ACENTUM will abide by applicable laws, treat all data and information entrusted to us in a professional manner, and always be independent, so that we can always deliver top performance to our clients.

We pursue our goals in partnership. In order to fill our values ​​entrepreneurial spirit, empathy, quality and excellence with life, we work in cooperation with customers and employees on the following principles defined by us:

1) Customer-oriented
We always give our clients the best and the best we have to offer as a professional consulting firm and entrepreneurial people - to not only reach their expectations, but to exceed them whenever possible. We focus on what we do best, our services, and offer tailored solutions. We are looking for the "wow" effect. We treat questions and requests of our customers quickly and responsibly and always think a few steps ahead for our customers. We act in their interest as trustworthy and loyal business partners. Above all, we want our customers to talk about us well, convincing them of the quality and professionalism of our work.

2) Innovative
We are proud of our entrepreneurial spirit. In order to achieve the best possible results for our customers and to accept and master the challenges posed by them, we rely on our always exceptionally committed commitment, including our long-established network of relationships. We strive to develop innovative solutions and stand for tangible and measurable results.

3) Facts
Our findings, conclusions and recommendations are the result of sound analysis and fact-based approaches. We create new perspectives and fight for our point of view, if we are convinced that it is in the best interests of our customers.

4) Partnership
Consulting is teamwork, because only in a team can we bring out the full spectrum of our capabilities and achieve excellence. In the acquisition and occupation of new projects, the "right mix" of those involved is our top priority. We condemn selfishness and any form of selfishness. We always act consistently and in partnership, always achieving the goal and optimal results for our customers.

5) Relevant
We commit ourselves to constantly increase our professional relevance and to expand our functional know-how. We build relationship and expert networks as well as our own knowledge to collectively understand our customers' most pressing problems and anticipate their needs. We have the utmost respect for the confidential information of our customers and our own company.

6) Growing
We want to win and keep the best talents for ourselves. We commit ourselves to actively support the personal and professional development of our employees. We help them grow: in their knowledge, their know-how and their personality. We are open to their needs and suggestions and support them through training, education and regular feedback. We understand ourselves as a performance community.

7) Leading
We lead with professional commitment and passion to inspire our customers and employees for ACENTUM. We cultivate the passion for our profession, the joy of creating and the ambition to realize these dreams.
We stand by our word and act transparently. We appreciate the open discussion in decision-making. But if a decision has been made, we stand by the decisions of our community and will initiate all necessary steps. We reinforce our values ​​by keeping our promises.

8) Respectfully
We are a diverse community and feel that diversity is strength. Heterogeneity is our trademark. We value other perspectives and feedback to further improve. Neither ourselves nor others allow us to express ourselves negatively about employees of our company. We act in modesty - internally and towards our customers.

9) Ethical
We commit ourselves to tolerance and human dignity, everywhere and at all times. We promote corporate social responsibility. We respect the different cultures and circumstances of the countries and the customers we work for. We act honestly and with integrity.

10) Pride
We are proud of what ACENTUM stands for and the achievements of our company and its employees. We create a positive and appreciative work environment to promote excellence. We celebrate joint successes. They strengthen our identity and our values. We strive to make our community stronger tomorrow than it ever was yesterday.